Return and Refund Policy

1. Return Period

You have the right to cancel your booking and receive a refund within the following timeframes:

• More than 14 days before the event: Full refund minus administrative fees (5% of total booking cost)
• 7-14 days before the event: 50% refund
• Less than 7 days before the event: No refund (unless due to circumstances beyond your control or our cancellation)

The return period begins from the date of booking confirmation and ends at the specified timeframes above.

2. Return Conditions

To be eligible for a return and refund, the following conditions must be met:

• Cancellation request must be made within the applicable return period
• Request must be submitted in writing via email or through our contact form
• Booking reference number must be provided
• Service must not have been partially or fully delivered
• Refund request must comply with the terms of your booking agreement

3. Return Shipping Costs

As we provide services rather than physical goods, there are no shipping costs associated with returns. However, administrative fees may apply as specified in the Return Period section above. These fees cover processing costs and are non-refundable.

4. Return Process

To request a return and refund, please follow these steps:

1. Contact us via email or phone with your booking reference number
2. Provide details of the cancellation reason
3. Submit your request within the applicable return period
4. We will review your request and respond within 5 business days
5. If approved, refunds will be processed to the original payment method within 10 business days

5. Non-Refundable Items

The following are not eligible for return or refund:

• Services that have been fully delivered or completed
• Administrative fees (as specified in booking terms)
• Customised or personalised services that have been prepared specifically for your event
• Cancellations made less than 7 days before the event (except in cases of force majeure or our cancellation)
• Services cancelled due to breach of terms by the customer

6. General Legal Requirements

This Return Policy is provided in accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You have certain rights under the Australian Consumer Law that cannot be excluded, including:

• Right to a refund if services are not provided with due care and skill (s 60 ACL)
• Right to a refund if services are not fit for purpose (s 61 ACL)
• Right to a refund if services do not match the description provided (s 59 ACL)
• Right to compensation for damages or loss caused by our failure to meet consumer guarantees (s 267 ACL)
• Right to reject services that do not meet consumer guarantees (s 263 ACL)

This policy does not affect your statutory rights under the Australian Consumer Law. For more information about your consumer rights, visit www.accc.gov.au or contact Consumer Affairs Victoria on 1300 55 81 81.

7. Order Cancellation Policy

You may cancel your booking at any time before the service is delivered, subject to the return period and conditions outlined above. Cancellation requests must be submitted in writing. Once a cancellation is confirmed, we will process the refund according to the applicable return period terms.

If we need to cancel your booking due to circumstances beyond our control (such as venue unavailability, natural disasters, or government restrictions), you will receive a full refund or the option to reschedule at no additional cost.

8. Refund Procedure

Once your refund request is approved:

1. We will send you a confirmation email with refund details
2. Refunds will be processed to the original payment method used for the booking
3. Processing time: 5-10 business days from approval
4. You will receive a refund confirmation once the funds have been processed
5. If the original payment method is no longer available, please contact us to arrange an alternative refund method

Please note that refund processing times may vary depending on your payment provider. We are not responsible for delays in refund processing by third-party payment processors.

9. Event Modifications

If you need to modify your event (change date, time, or format), please contact us at least 7 days in advance. We will work to accommodate changes, subject to availability. Additional fees may apply for significant modifications. Modifications do not constitute a return and are subject to separate terms.

10. Force Majeure

In cases of force majeure (natural disasters, pandemics, government restrictions, etc.), we will work with you to reschedule events or provide appropriate refunds. Each situation will be assessed individually.

11. Contact Information

For refund requests or questions about this policy:

Email: reach@dryxalonxunex.world
Phone: +61 1800 784 974
Address: 17 Atlantic Dr, Keysborough VIC 3173, Australia